How To Have The Difficult Conversation – Ways To Become A Good Leader

Communication does not come easily to most of us. Learning how to have the difficult conversation will give you an admired and respected edge within your work environments. This is just one of the many ways to become a good leader. I was not always good at this communication art form. Truth be told, in … Read more

Role Analysis and Assertiveness – Strengthen Your Capacity

I approach behaviour in the same way that I approach taking my body to the gym and doing strength training. To strengthen my capacity to perform effectively, I develop my role analysis and assertiveness skills and abilities. As a Behaviour Strategist, I have first-hand experience of how behaviour, inappropriately used, can have a constructive or … Read more

Employee Performance Feedback – Benefits Of Being Consistent

  Learning To Manage Performance Does Not Come Easily I was barely twenty-one (21) years of age when I first became a Supervisor in the Computer Department. My responsibility was Computer Operations and every one of my staff members was a lot older and more experienced than I was in the world of work. Being … Read more

What Is Congruent Behaviour? | How To Live Authentically

In my professional development as a Behavioural Consultant, I have worked with many models to increase my understanding and effectiveness. I recall hearing one of my Partners speaking about congruency to a Client and immediately started to question what IS congruent behaviour. I had no clue how this term applied to my behaviour but, from … Read more

Active Listening In Communication – A Leader’s Diamond

How do you listen? There is a false belief that we listen to everything we hear but, active listening in communication can be a leader’s diamond if appropriately used. We are not born good listeners. This is one of those natural abilities that we lost in our quest to be less animal-like. It is a … Read more

Assertive Behaviour | A Definition That Is Simple

Assertive behaviour occupies the attention of many performance, management and leadership discussions. It falls into the misunderstood, misused and mistaken buckets and I would therefore like to offer a definition that is simple. More often than not assertive behaviour is placed into the grouping of passive, aggressive and assertive and applied randomly. The pendulum swings … Read more

How You Can Become The Change You Want To See In Our World Every Day

Communication Enables You It was the motivational guru, Anthony Robbins, who got me thinking some years ago when I heard him shout: “You can become the change you want to see in our world every day!” I was visiting with my Mum and I was taken aback by the fact that this man seemed to … Read more

How You Can Begin The Cycle Of Continuous Improvement In 7 Easy Steps

What The Japanese Taught Us About Kaizen During the many twists and turns of my career, I was fortunate to have leaders, mentors and coaches, (before they became buzz words), who directed my life towards practicing the habit of Kaizen. I deeply appreciate how their actions benefited my life and want to share how you … Read more