We help you to understand and manage behaviour, change and organisational life in simple and easy to ways.
Cassandra Patrovani I lived in New Zealand for a few years, just before the turn of the 21st century. It was not a place that I knew much about prior to going there to live and work. I had heard about the country as one of our West Indian cricket team’s major opponents, but it was bungy … Read more
In my professional development as a Behavioural Consultant, I have worked with many models to increase my understanding and effectiveness. I recall hearing one of my Partners speaking about congruency to a Client and immediately started to question what IS congruent behaviour. I had no clue how this term applied to my behaviour but, from … Read more
How do you listen? There is a false belief that we listen to everything we hear but, active listening in communication can be a leader’s diamond if appropriately used. We are not born good listeners. This is one of those natural abilities that we lost in our quest to be less animal-like. It is a … Read more
Assertive behaviour occupies the attention of many performance, management and leadership discussions. It falls into the misunderstood, misused and mistaken buckets and I would therefore like to offer a definition that is simple. More often than not assertive behaviour is placed into the grouping of passive, aggressive and assertive and applied randomly. The pendulum swings … Read more
Can You Manage Risk Without Managing Behaviour? This is a question I am often asked when working with Managers. To better explain it, you must begin by understanding the Role of employee behaviour in an Enterprise Risk Management definition. When I say “employee behaviour“, do note that I am referring to all employees in your … Read more
Moving Past Understanding Change There is so much material (clichés, thoughts and views) available about change that I wondered if I could contribute anything that would have an impact, or be worth mentioning. Along the way however, I have realised that by making small, incremental personal changes, you can make the world a better place … Read more
Communication Enables You It was the motivational guru, Anthony Robbins, who got me thinking some years ago when I heard him shout: “You can become the change you want to see in our world every day!” I was visiting with my Mum and I was taken aback by the fact that this man seemed to … Read more
What The Japanese Taught Us About Kaizen During the many twists and turns of my career, I was fortunate to have leaders, mentors and coaches, (before they became buzz words), who directed my life towards practicing the habit of Kaizen. I deeply appreciate how their actions benefited my life and want to share how you … Read more
Habits Are As Simple As Water Changing your life does not have to be a complex, drawn-out process. It can actually be likened to drinking a glass of water every day. All you have to do is start and you will soon realise how daily habits change your life. Water is simple sustenance. As simple … Read more
Change – The Only Thing Constant Everything begins with understanding. When we do not understand a concept or lesson then anything thrown at us may make sense. Before we get into the construct of, what is Change Management Training about, let us look at the definitions. Change is all around us and is taking place … Read more